Refund Policy

All sales are final. Once a payment is submitted, it is not refunded. This page explains what that covers and the few things we will always fix.

1. All sales are final

Rhythm Logistics Group LLC ("RLG", "we") starts work on your order as soon as you pay: preparing filings, reserving time with agencies and partners, and paying government fees on your behalf. For that reason, every purchase is final and is not refunded, whether you paid on our website, through an invoice link, by card, Cash App Pay, Zelle or any other method.

You see this notice before you pay, on the checkout page: All sales are final. Once payment is submitted, there are NO REFUNDS. By paying, you confirm you have read and agree to this policy and our Terms and Conditions.

No refund is given, in whole or in part, for any reason, including:

• Changing your mind, no longer needing the service, or selling or closing your business.
• An agency denying, delaying, rejecting or revoking an application, registration, permit or authority.
• Delays, rejections or extra fees caused by information, documents, signatures or payments you did not provide, or provided late or incorrectly.
• Services you ordered but did not use, or did not ask us to complete.
• Unhappiness with an agency's rules, fees or timeline.

2. Government and third-party fees

Fees we pay to government agencies or other organizations for you (for example FMCSA, UCR, IRP, IFTA, IRS Form 2290, state permits, process agents and drug testing consortiums) are never refundable by RLG. Once paid, those fees are controlled by the agency or organization that received them, and any refund is under their rules, not ours.

3. Monthly and yearly plans

• You can cancel the Monthly Compliance Program, or any other recurring plan, at any time by contacting us in writing (chat, the contact form or email). Cancelling stops all future charges. To stop the next charge, your cancellation must reach us before the renewal date.
• The current month or year you already paid for is not refunded or prorated. Your access and services continue until the end of that paid period.
• A plan you do not cancel renews automatically at the price shown when you signed up, unless we tell you about a change in advance.

4. What we will always fix

• Billing mistakes. If you were charged twice for the same order, or charged more than your invoice or checkout total, tell us within 30 days of the charge and we will correct the overcharge.
• Our errors. If a filing is rejected only because of a mistake RLG made, and you tell us within 30 days, we will correct and resubmit it at no additional service charge. This correction is our only obligation for the error. Any new government fee the agency requires is still paid by you.
• Services we cannot perform. If we decide before starting that we cannot perform a service you paid for, we will tell you and, at our choice, apply the payment to another RLG service or return the service fee (government fees already paid are covered by section 2).

5. Chargebacks and card disputes

Contact us first with any billing question; we usually resolve them quickly. You agree not to dispute a charge with your bank or card company for a service you ordered or that we started or completed. If you do:

• We will respond to the dispute with your order, invoice, your agreement to these policies at checkout, and records of the work done.
• We may stop all work on your open orders and plans, and close your dashboard account, until the dispute is closed.
• If the dispute is decided in our favor or withdrawn, you remain responsible for the charge. If you win a dispute for work we performed, the amount is still owed, and we may collect it, plus any dispute fees and reasonable collection costs, as the law allows.

6. How to reach us

Chat with us on our website or send an inquiry through our contact form, or email info@rhythmlogisticsgroup.com. Please include your company name, USDOT number and the order or invoice number.